Frequently Asked Questions
Shipping Information
What is Tobysouq.com?
Tobysouq.com is best online shopping, Facilitating the purchase of wide range of product at attractive price and discounts.
How long will it take to get my package?
The delivery time period is 2 to 3 working days. If order is not delivered in the mentioned time, you can contact Tobysouq.com for help. Special delivery and next day delivery can be done on request. Orders in far areas the Transit time is 3 to 4 working days and order delivery time is 5 to 6 working days. If you are order is not delivered in the mentioned time you can contact Tobysouq.com for help. Special delivery and next day delivery can be done on request
How do i track my order?
You can Track your order by simply click on Track your order. When you click, provide your email I’D and Order number and you can track your order. For more accurate tracking detail contact Tobysouq.com on email at support@tobysouq.com.
What is the return policy in tobysouq.com?
Visit our return policy page where we give complete information about return & refund process.
Return Policy: tobysouq.com/return-policy/
Please read our FAQ before sending us a message.
Tobysouq.com provide Cash on Delivery, Visa/Master card, Tabby Payment (4 Interest Free Installments). The shipping charges will be calculated on the checkout.
To Return an item call our Customer Care Center at +971 564 1148 89 To Obtain an RMA (Return Material Authorization) Number.
All Return Item must be in new condition (As Sold Condition), In their original box, must include all packing material, blank warranty cards, Manuals and all Accessories.
Goods Must be Complete, used, and is ‘AS NEW’ (e.g. If you have opened the box to examine the product it must have been done so without damaging the box and factory packing/seal or damaging the product in anyway) and must be carefully re-package as received.
Include the invoice and the reason for the return. Id defective, please specify the defected, in a operate sheet of paper and attach it along with the invoice. Please Do Not write or anywhere on the factory packing or (Carton) or product itself. The RMA Number must be clearly written on the invoice copy.
Good must be return department within 7 days form receiving RMA number. We are unable to accept of unwanted and non-faulty item after 7 days
RMA numbers are valid for 7 days.
Any Free GIFT with the product must also be returned in ‘AS NEW’, (e.g. if you have opened the box to examine the product in any way) must be carefully re-packed as received. Delivery Charges for returning an item(s) are to be paid and are the responsibility of costumer.
Defected item may be repaired or exchanged at our discretion for same model or manufacturer’s equivalent model.
Customer Support
Tel: +971 564 1148 89
Email: support@tobysouq.com
You can place an order by clicking on the product. And then click add to cart. Then go in your cart fill in your detail Shipping and billing Detail choose a payment method and proceed further. For more info contact us at support@tobysouq.com
Customer Support
Number: +971 564 1148 89
Email: support@tobysouq.com
Working Hours: Monday thru Saturday: 8:00 am to 6:00 pm
Weekends and Holidays: Sunday and Public Holidays
Tobysouq.com business working days are Monday to Saturday, excluding holidays.
It’s recommended that account create and place an order. It will help you to track your order or Schedule your Delivery. Later can contacted to provide promotional and daily offers.
